Terms & Conditions
. Booking & Payments
All group classes, Intro sessions and private bookings must be paid in full through our online booking system.
Class packs (1, 5 or 10) and monthly memberships are non-refundable and non-transferable.
Class credits are valid for 3 months from the date of purchase.
Monthly membership credits refresh every 4 weeks. Unused credits do not roll over.
Private and Intro sessions are booked via email or DM and paid via link. Full payment is required to confirm your session.
2. Booking Access & Priority
Members can book classes up to 4 weeks in advance.
Pay as you go clients & non-members can book up to 2 weeks in advance.
All bookings close 1 hour before the scheduled class start time.
3. Cancellations & No-Shows
Weekday classes require 24 hours’ notice to cancel or reschedule.
Weekend classes require 48 hours’ notice.
Late cancellations and no-shows will result in the class credit being forfeited.
Clients who miss 4 or more sessions without notice may be temporarily restricted from booking.
4. Arrival & Late Entry Policy
Please arrive 5–10 minutes early. If it’s your first visit, this allows extra time to get settled.
No late entry is permitted. The door and gate will be locked once the class begins.
If you arrive late and miss the start of class, you will not be admitted and your class credit will be forfeited.
5. Gate & Building Access
Aura Reforma is located within a gated business centre. The gate is typically closed outside weekday hours (9am–5pm).
If the gate is shut when you arrive, dial ‘1’ on the keypad and press ‘Enter’. This will call the studio, so we can buzz you in.
The same access system applies to the main front door.
Please allow time for entry and arrive promptly. We cannot pause a class to let you in once it has started. Please arrive at least 5 minutes before your class starts.
6. Safety, Waivers & Studio Attire
All clients must complete a PAR-Q and liability waiver before attending their first session.
You are responsible for informing us of any changes to your health, injuries or medical conditions.
By attending sessions, you confirm that you are physically fit to participate and/or have received medical clearance to do so.
Grip socks are required for all sessions. (Grip socks are strongly recommended for added stability.)
If you are postnatal or returning from injury, please notify your instructor prior to your class, so we can tailor your session safely.
7. Minimum Age
Clients must be 16 or over to attend group classes, unless otherwise agreed in advance.
8. Instructor Availability
If for any reason your instructor is unable to teach a class (e.g. illness), clients will be notified as soon as possible and session credits will be fully refunded.
9. Private Sessions & Events
Private sessions, group bookings and wellness events may have individual terms depending on group size and arrangement.
These sessions must be paid in advance and can be rescheduled with 24 hours notice.
10. Refund Policy
Aura Reforma operates a strict no-refund policy on all bookings.
Exceptions may be considered only in exceptional or unforeseen circumstances, at our discretion.
11. Schedule Changes
Aura Reforma reserves the right to amend the class schedule or session format with reasonable notice.
If a class is cancelled by us, your credit will be returned to your account for future use.
12. Studio Etiquette
Please silence mobile phones and place personal belongings in the designated area.
Respectful behaviour is expected at all times to ensure a positive and welcoming environment.
Aura Reforma reserves the right to refuse service to any client whose behaviour compromises the atmosphere or safety of the space.
13. Parking
There is unallocated parking inside the gate directly outside the front of the Valley Business Centre. These spaces are first come, first served.
If these on-site spaces are full, please use free on-street parking nearby.
Do not park in bays allocated to other businesses within the centre.
Aura Reforma is not responsible for any damage, theft or parking penalties incurred while using these areas.
14. Client Data & Privacy
Your details are stored securely and used only for booking management, communication, and updates related to Aura Reforma.
We will never share or sell your data to third parties.
15. Pregnancy
Aura Reforma does not currently offer prenatal or postnatal Pilates classes, as the instructor is not yet qualified in this specialist area. As such, clients who are pregnant or have recently given birth should not attend any group classes or private sessions at this time.
By booking a class, clients confirm that they are not currently pregnant or if recently postnatal, have been medically cleared for general exercise and understand that sessions at Aura Reforma are not tailored for pregnancy or postnatal recovery.
16. Contact
If you have any questions or need support, please get in touch at:
Aura Reforma, Unit 1, Valley Business Centre, 12 Valleybridge Road, Clacton-on-Sea, CO15 4AD
Thank you for being part of Aura Reforma. We’re so happy you’re here!